Boutique Support Concierge

Once your order is dispatched, you will receive a tracking link via email and WhatsApp. You can also view real-time updates in the "My Orders" section of your profile.

Yes, every piece of jewellery shipped by Vishal Jewellers is 100% fully insured during transit until it reaches your doorstep securely.

In-stock items are typically delivered within 3-5 business days. Custom heritage creations or bespoke bridal orders require 14-21 business days for meticulous crafting.

We offer a seamless 14-day return policy for all standard catalogue orders, provided the jewellery is unworn, undamaged, and accompanied by its original certification and packaging.

You can request an exchange through your profile dashboard or by contacting our WhatsApp concierge. Our courier partner will arrange a secure pickup from your location.

Upon receiving and inspecting the returned item, refunds are processed within 5-7 business days directly to your original payment method.

We recommend storing each piece individually in the provided fabric-lined boutique boxes or soft pouches to prevent scratches and protect against humidity.

You can refer to our online Ring Sizing Guide or request a complimentary physical ring sizer from our customer support team.

Yes, we offer complimentary ultrasonic cleaning and prong inspection for all Vishal Jewellers creations at our flagship stores.

We accept all major Credit/Debit Cards, Net Banking, UPI, and secure Wallet payments. We also offer flexible No-Cost EMI options on leading bank cards.

Absolutely. Every invoice clearly itemizes the bullion weight, prevailing metal rate, intricate making charges, and applicable 3% GST.

Yes, during checkout you can enter your company's GSTIN and billing address to receive a compliant tax invoice for input tax credit.